User Data Deletion Requests

We respect your privacy and provide you with the ability to request deletion of your personal information. This page explains your rights, how to make a request, and what to expect.

Your Right to Deletion

Depending on where you live, you may have the right to request that we delete the personal information we maintain about you. This right is not absolute and may apply only in certain circumstances. For example, we may decline your request if we are legally required to keep specific data.

How to Submit a Deletion Request

You may request deletion of your personal data by contacting us at:

📧 info@plushpuppy.si

📍 Mali Lipoglav 5, Šmarje - Sap, 1293, Slovenia

Before processing your request, we may ask you to verify your identity (e.g., by confirming your email address or account details). If you authorize someone else to make the request on your behalf, they must provide proof of authorization, and we may still ask you to verify your identity directly with us.

Response Timeline

We will respond to your request within the timeframe required under applicable law. If we deny your request, you have the right to appeal by replying directly to our response.

Important Notes

• Non-Discrimination: We will not discriminate against you for exercising your deletion rights.

• Exceptions: We may retain certain information when required by law or for legitimate business purposes (such as completing transactions or detecting fraud).

• International Users: If your data is transferred outside your country, we rely on legally recognized safeguards such as the European Commission’s Standard Contractual Clauses to protect your information.

Complaints

If you are not satisfied with how we handle your deletion request, you may file a complaint with your local data protection authority.